Preparing your trip
Preparing your trip
Last updated: June 2, 2026
Refunds and trip changes are reviewed by Ecobus support based on the trip status, payment status, and time remaining before departure.
Customers should contact support with their booking reference, phone number, and reason for the request. Approved refunds are processed through the original payment channel where possible.
Requests made before departure may qualify for a refund, route change, or rescheduling review. Approval is not automatic and depends on operational conditions and whether the ticket has already been used or checked in.
Missed departures may not qualify for refunds. Contact support as early as possible if travel plans change.
Approved refunds are processed to the original payment channel where possible. Bank or payment-provider settlement timelines may vary after Ecobus has approved and initiated the refund.
If a customer enters incorrect passenger details, phone number, email, route, date, or terminal, they should contact support immediately. Ecobus will review corrections before departure where possible.
Email info@ecobustransport.com or WhatsApp +234 913 399 4004.